CAR RENTAL FREQUENTLY ASKED QUESTIONS (FAQS)

Have a question about renting a car with us? Find the answers to our most frequently asked questions below.

General Car Rental Questions

What are your renter requirements for renting a car in New Zealand?
What forms of payment are accepted for renting a car?
Can I pay for the rental of a car for another individual?
Do I need a deposit to rent a vehicle in New Zealand?
What are your driver license requirements for renting in New Zealand?
What are your age requirements for renting in New Zealand?
Can I add an additional driver to my rental?
How do I change or cancel my reservation?
What if my flight is delayed (for airport locations in New Zealand)?
Can I return my rental vehicle if the Enterprise location is closed?
I would like to keep my rental vehicle for a few days longer, is that possible?
I want to return my car early, will I get a refund?
Will there be an additional charge if I am late returning the rental vehicle?
How long will my booking be held for if I am running late?
What is the minimum amount of time I can rent a vehicle for? 
Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?

Kilometre Allowance and Authorized Driving Areas

What is the kilometre allowance for Enterprise vehicle rentals?
Can I take a vehicle one way?
Can I take an Enterprise vehicle anywhere in New Zealand?

Vehicles, Equipment and Protection Products

Can I guarantee the make and model of the car I hire?
Does Enterprise Rent-A-Car offer additional equipment such as child safety seats or GPS?
Can I reduce my damage liability for a rental car in New Zealand?

Fees, Fines and Tolls

What is a vehicle registration recovery fee (RRF) and premium location fee (PLF)?
What happens if I drive on a toll road?
What happens if I get a traffic infringement?

Customer Service

What should I do if I leave something in the vehicle?
What should I do if I have an accident?
What if I breakdown or need roadside assistance?